Member Satisfaction Survey 2023
This survey was conducted by CCC as an annual basis in order to monitor and evaluate the services and interventions of CCC. This result was reflected for last year services and intervention 2022, which participated from 95 respondents who are member of CCC. Other in-depth learning from members were also explored through member field visit.
Result from the survey had positive evaluated on CCC services and interventions through its key mandates as member-based organisations for networking, information sharing, learning and capacity development, etc. Member of CCC who participated in the survey, highly rated satisfactory level up to hundred percent, and also full rate for satisfaction level on the responsiveness of CCC over their inquiries. Somewhat extend, deeply explored into the changes resulting from engagement with CCC, received 95.6 percent.
The communication protocol with members is appreciated, which commonly well work out by ‘Email’, ‘Telegram’, and other follow up ‘Telephone’. ‘Facebook’ is commonly used for promotion of CSO visibility to the public, and then follows by small number who also use ‘YouTube’ and even smaller for ‘Twitter’. However, certain suggestions expressed for secure connections, whilst a dozen of others suggested beyond communication services. Those relevant comments to communication mostly refer to application use such ‘Signal’, ‘WhatsApp’, and ‘LinkedIn’. Moreover, it is recommended to use secure encrypt for communication application.
For new modality of GPP system, nearly half of respondent had known the system while more than half didn’t know yet. One third of the respondents wish to apply for the certification, and they foresee many benefits from access to the certification system since organizational strength, gaining trust among donors and stakeholders, promote visibility, increase funding opportunity, and so on.
The interventions and services of CCC still highly appreciated and response to member’s needs, though, some comments and suggestions since more access to funding partners for members, focus on specific on member based in the provinces, and so on. All are important for CCC to take into concern for future planning to be more satisfy and benefits for CCC member.
